Office Administrator / Customer Service Assistant          

Location: Newcastle-Under-Lyme

Hours: Monday to Thursday 8am – 4.30pm / Friday 8am – 12.30pm (36.5 hours per week)

Duration: Temporary to permanent

Rate: £12.49 per hour

The role:

We are looking to recruit an Office Administrator/Customer Service Assistant to join our clients busy Commercial Department. Reporting to the Commercial Director, this role will support the Sales and Marketing functions of the business with a range of tasks, including:

Main duties:

• Managing and processing customer inquiries, quotations, and purchase orders through the company's computer-based system
• Administering the company’s CRM (Customer Relationship Management) system, including regular updates on customer inquiries
• Communicating regularly with customers via phone and email
• Collaborating frequently with internal departments to ensure smooth information flow and meet business needs
• Assisting the Purchasing team during busy periods and providing holiday cover
• Supporting management with departmental reporting and other administrative tasks

About you:

• Proficient in using computers and Microsoft 365
• Highly organized and methodical
• Friendly and approachable demeanour
• Previous experience working in a fast-paced office environment is essential

Benefits (permanent):

• 25 days annual holiday entitlement + bank holidays
• Early finish on Fridays
• Company pension scheme
• Employee assistance programme

Interested? Call Meg on 01782 712230 or email MegW@kpir.co.uk  

INDCOM