Location:Newcastle-Under-Lyme

Hours: Monday to Friday, 9am - 5.30pm

Salary: £26,000 per annum

Role Overview: 

We are working with our client in the search for a Front Desk and HR Administrator. In this role, you will be responsible for providing professional, efficient, and welcoming front-of-house and administrative support. As the first point of contact for visitors, staff, and external partners, you will ensure a positive and seamless experience while overseeing front desk operations, general office support, and HR administrative tasks.

Key Responsibilities:

Front Desk, Office & HR Administrator

• Act as the first point of contact, delivering a professional and friendly welcome to all visitors
• Manage inbound calls, post, parcels, and general front desk duties
• Maintain office supplies, kitchen stock, and ensure shared areas are tidy and presentable
• Coordinate meeting rooms, refreshments, diaries, and company vehicle bookings
• Liaise with suppliers and contractors for office and facilities-related needs
• Record and submit ESG-related data (e.g. energy use, mileage, vehicle logs)

HR Administration

• Support smooth onboarding and maintain accurate employee records
• Assist with HR processes including training, reviews, and benefits administration
• Provide first-line HR support, escalating issues where necessary
• Help deliver internal comms, newsletters, events, and surveys
• Support recruitment, apprenticeships, and other people projects
• Prepare HR reports and support the Head of HR with day-to-day tasks

Required Skills and Qualifications:

• Experience in an administrative position involving direct interaction with customers or clients, with some exposure to HR functions preferred
• Familiarity with core HR procedures and handling of employee documentation across the employee journey
• Highly organized, capable of juggling multiple tasks and adapting to shifting priorities
• Strong written and verbal communication skills, with confidence engaging across all levels of the business
• Proficient in Microsoft Office; knowledge of SharePoint is a bonus
• Personable, professional, and service-oriented, with a focus on delivering a great experience
• Detail-focused and discreet, with the ability to manage sensitive information responsibly
• Self-motivated and flexible, with a positive and proactive mindset
• CIPD Level 3 qualification (or currently studying towards it) is desirable but not essential

Benefits

• £250 personal KPI bonus plus a £500 annual company bonus
• Full-time hours: Monday to Friday, 9:00am-5:30pm (Reception-based role; no hybrid working)
• 4% employer-matched pension contribution
• 22 days annual leave plus an additional Get Stuff Done Day
• Staff discount and other employee perks

Interested? Call Meg on 01782 712230 or email MegW@kpir.co.uk for more information.

INDCOM