Ecommerce Customer Service Advisor

Location: Fenton

Hours: Monday to Friday, 37.5 hours

Salary: £22,308 per annum

The role:

Are you passionate about delivering exceptional customer service in the fast-paced world of e-commerce? We're collaborating with our well known client in the search for a detail-oriented, motivated individual to join their team as an Ecommerce Customer Service Advisor.

Main duties:

• Respond to customer inquiries via email, addressing both pre-sale and post-sale questions
• Develop strong rapport with customers to assist with inquiries related to trade orders, product availability, stock information, tracking deliveries, and returns
• Take full responsibility for customer service requests, collaborating with various departments as needed
• Process customer orders promptly to ensure efficient picking and packing by warehouse staff
• Identify opportunities to enhance processes that will boost sales, improve brand loyalty, and elevate the overall customer service experience
• Perform general administrative tasks as required

Requirements:

• Excellent written communication skills with a strong attention to detail.
• A proactive approach to expanding personal knowledge and skills.
• Capable of working independently as well as collaborating effectively within a team.
• Highly resourceful and well-organized, with strong prioritization skills.
• Able to work efficiently under pressure and adapt to changing situations.

Interested? Call Meg on 01782 712230 or email MegW@kpir.co.uk

INDCOM