Customer Service Advisor

Location: Crewe

Contract Type: Permanent

Hours: Full-time

Salary: £24,000

Key Duties

• Provide exceptional customer service, ensuring a positive experience for all customers.
• Respond promptly and efficiently to customer inquiries, primarily via telephone, but also through email and live chat, offering guidance, support, and solutions.
• Handle customer orders, returns, payments, and refunds with accuracy and efficiency.
• Stay informed on current promotions, product updates, and company offerings.
• Coordinate delivery arrangements and address any shipping-related concerns.
• Troubleshoot and resolve order issues, proactively finding solutions to customer problems.
• Promote the company's branded products, generating interest and enthusiasm.
• Exceed customer expectations by delivering personalized and attentive service.
• Collaborate with and support team members as needed to maintain smooth operations.

Key Skills Required

• Minimum of 2 years' experience in customer service.
• Strong passion for customer service, with a genuine desire to help others and build positive relationships.
• Excellent communication skills, both written and verbal, with an attentive, empathetic listening style.
• Strong problem-solving abilities, with the capacity to understand customer perspectives and address their needs.
• Proficient in basic IT tasks, including email, data entry, and general office software.
• Capable of multitasking while maintaining a high level of accuracy and attention to detail.

For more information apply directly, email your CV over to Leanne@kpir.co.uk or call Leanne on 01270 589943

INDCOM