Customer Service Administrator   

Location: Stoke

Hours: Monday to Friday, 9am - 5pm (flexible)

Duration: Permanent

Salary: £30,000 per annum

The role:

Our client is looking for a Customer Service Adminstrator to assist with their growing and fast paced E-Commerce team. The role involves a high volume of international business, where you will be responsible for dealing with customers in the USA, Turkey, India and soon to be the Middle East. This is an exciting role for someone with a keen interest in overseas business.

Main duties:

• Answer incoming calls, emails, and messages, providing accurate and timely information
• Contribute to thecompaniesgrowth strategies for the business, working with clients as far as the USA, Turkey, India and Middle East
• Input and track customer orders, handle cancellations, and process returns and refunds when needed
• Update and manage customer databases with current contact and account details
• Handle customer complaints in a professional manner, aiming for swift and satisfactory resolution
• Liaise with sales, logistics, and technical support to ensure customer needs are met efficiently
• Prepare and send customer quotations, order confirmations, and invoices
• Track ongoing service or delivery issues and ensure follow-ups are completed
• Prepare weekly/monthly customer service performance reports for management
• Assist with administrative tasks such as preparing presentations or organizing meetings
• Ensure all interactions comply with company standards and data protection regulations

Experience:

• Proven experience in a customer-facing role, handling queries, complaints, and delivering positive outcomes
• Familiarity with Customer Relationship Management (CRM) systems like Salesforce, HubSpot, or bespoke company systems
• Experience in processing customer orders, tracking deliveries, and managing stock or inventory queries
• Strong background in general administrative duties, including filing, data entry, and document management
• Comfortable managing a high volume of emails and inbound/outbound phone calls in a professional tone

Interested? Call Meg on 01782 712230 or email MegW@kpir.co.uk

INDCOM