Contact Center Advisor

• Crewe
• £23k basic + Bonus 
• Permanent 
• Full-time 

One of KPI Recruiting's most reputable and loyal clients is in search of a Contact Center Advisor with excellent communication skills, time management and attention to detail.

           Duties consist of: 

• Handle inbound and outbound (mainly outbound) customer calls, emails, and chats.
• Provide accurate information about products or services.
• Resolve customer issues and escalate complex cases when needed.
• Maintain detailed customer records and logs.
• Meet performance targets, such as response times and customer satisfaction scores.
• Follow up with customers to ensure their concerns are addressed.
• Stay updated on company policies and procedures.
Work with other teams to improve service quality.

Benefits include:

• Holidays that increase with length of service
• Your Birthday off
• Company Pension Scheme
• Death in Service Benefit
• Long service recognition
• Annual flu jab
• Discounts on products and services that extend to your family and friends

If this job sounds perfect for you, contact our Crewe Commercial team on 01270 589 943 or email an updated CV to MillieJC@kpir.co.uk

INDCOM