After-Sales Executive
Location: Preston Brook
Salary: Up to £30,000 + Uncapped Commission

We’re looking for a results-driven After-Sales Executive to join our team in Preston Brook. This role is ideal for someone with strong sales acumen and a passion for customer engagement. You’ll be responsible for managing follow-ups on issued quotations, addressing client needs, and converting opportunities into confirmed sales. Working closely with the Head of Internal Sales, you’ll play a crucial role in meeting and surpassing sales targets.

Key Responsibilities:

Quotation Follow-Up

• Regularly follow up on issued quotations to assess status and respond promptly to client inquiries.
• Proactively reach out to clients with outstanding quotations to keep sales opportunities active.
• Track and report quotation progress to the Head of Internal Sales, ensuring seamless communication.

Sales Closing

• Engage clients to close sales by addressing any final questions or concerns.
• Leverage product knowledge and persuasive techniques to convert quotations into confirmed orders.
• Identify and address potential objections to ensure successful sales closures.

Understanding Client Rejection Reasons

• Communicate with clients who did not accept quotations to understand reasons for rejection.
• Document and analyse client feedback to identify patterns and areas for improvement.
• Work with the Head of Internal Sales to develop strategies for overcoming common objections.

Client Relationship Management

• Build strong, long-lasting client relationships to foster loyalty and repeat business.
• Act as a primary point of contact for clients, addressing needs and inquiries professionally.
• Stay informed about client business needs, industry trends, and competitor activity to tailor solutions.

Reporting and Analysis

• Keep accurate records of all sales activities and client interactions in the CRM system.
• Generate regular sales performance reports, including quotation status and potential sales pipeline.
• Analyze sales data to identify trends, gaps, and areas for improvement in the sales process.

Customer Feedback and Continuous Improvement

• Collect and report client feedback to help refine products and services.
• Serve as the voice of the customer within the organisation, ensuring their needs are prioritised.
• Collaborate with product development and marketing teams to recommend new features or enhancements.

Ideal Candidate Profile:

• Sales Acumen: Proven ability to close deals and consistently meet or exceed targets.
• Communication Skills: Strong verbal and written communication with a persuasive touch.
• Customer Focus: Dedicated to understanding and fulfilling client needs for high satisfaction.
• Problem-Solving Skills: Skilled at addressing client objections and developing solutions.
• Organizational Skills: Highly organised, with effective time-management abilities.
• Resilience: Motivated to succeed and resilient in the face of rejection.
• Team Player: Collaborative and willing to share insights and best practices with the team.
• Analytical Abilities: Capable of analysing sales data to drive continuous improvement.

This role is a great fit for a proactive, customer-focused sales professional ready to make an impact. For more information, contact us today!

01925637871 / SofijaM@kpir.co.uk

INDCOM